FAQ

rental
Billing
Insurance and responsibilities
Payment
What documents are required for renting a car? Immagine + Immagine -

The driver of the rental vehicle must satisfy the following requirements:

  • 19 years of age.
  • Valid driver’s license, type B, in paper format (not digital ) issued at least 12 months ago.
  • It will be required a surcharge based on the ITALY CAR RENT RATE SCHEDULE for drivers under 25 years old and/or for each second authorized driver.

For further clarifications on the digital driving license, you can consult the Aniasa circular of December 9, 2024, which provides the guidelines of the Ministry of the Interior dated October 22, 2024.

Payment of the estimated rental amount, accessories and/or additional supplements, as well as any charges for damages resulting from accidents to the rented vehicle (Damage Charge Table) must be guaranteed, at the time of rental, by at least one Credit Card.

It is possible to make payments by ATM or cash at the exclusive discretion of ITALY CAR RENT.
Do you need a driving license to rent? Immagine + Immagine -

The driving license of type B, in paper format (not digital ), issued for at least 12 months and valid.

For further clarifications on the digital driving license, you can consult the Aniasa circular of December 9, 2024, which provides the guidelines of the Ministry of the Interior dated October 22, 2024.
Is it possible to rent without a driving license? Immagine + Immagine -

No, it is mandatory to show a driving license for renting a car.
Is a photocopy of the driving license also accepted for renting? Immagine + Immagine -

No, the license must always be in the original, legible, undamaged and valid throughout the rental period.
Is it possible to travel abroad during the rental period? Immagine + Immagine -

No.
Extra EU citizens can rent in Italy? ? Immagine + Immagine -

Citizens from non-EU countries can rent a vehicle in Italy only by presenting an international driving permit in paper format, together with their national driving license and passport, in accordance with our rental Terms and Conditions.
Is it possible to change the drop off location of the vehicle during the rental? Immagine + Immagine -

Yes, it is possible, as long as it is communicated in advance to the chartering agency, there is a supplement to be paid.
Is fuel included in the rate? Immagine + Immagine -

No. The cost of rental vehicle does not include fuel.
The vehicle is delivered to the customer with a full tank of fuel and should therefore be returned.
If it is not possible to refuel the vehicle before returning it to the Agency, in addition to the cost of the missing fuel, a surcharge will be applied.
Can I add a second driver? Immagine + Immagine -

Other drivers may be entered as long as they are present at the agency when the vehicle is picked up and provided with a valid driving license. The cost of the second guide is € 8 per day.
What happens if I return the vehicle later than the contract signed? Immagine + Immagine -

In this case it is advisable to contact the rental agency, there may be additional costs.
What should I do in case of damage or breakdown? Immagine + Immagine -

If the vehicle is not on the road, the Roadside Assistance service is available 24 hours a day, 7 days a week, to the number you find on your rental letter. The tow truck must always be kept at the place where it is stopped. To take advantage of a replacement vehicle, contact the ITALY CAR RENT agency where the vehicle has been picked up.

If the vehicle is in condition of being able to continue, it is necessary in any case to contact the ITALY CAR RENT agency where the vehicle has been picked up in order to leave the vehicle damaged or damaged and to pick up another vehicle instead.

In case of accident always remember to fill in the model CAI (Friendly Determination of Accident) , present inside the vehicle. It is also necessary to send the CAI within 24 hours of the event, at an agency ITALY CAR RENT.
Out Hour fee Immagine + Immagine -

The after-hours service allows customers to collect their vehicle beyond the office’s closing time, prior notice. This service is available only at airport locations and has a fee of €60. It is essential that customers inform us of any flight delays before the office’s closing time by contacting customer service and, if needed, requesting the after-hours service.
How and when do you receive the invoice? Immagine + Immagine -

The request for an invoice to a company or professional with a vat number must be made during the reservation on the website. upon arrival at the rental desk the customer must ensure that the contract is correctly headed and must request at that exact moment that any extra charges is headed to the correct company name.

It is never possible to change the invoice header since the documents are sent in electronic invoicing and therefore to the tax agency

It will be possible instead to request a credit note on the previous invoice and the reissuance of a new document by writing to fatturazione@italycarrent.com. This procedure requires the payment of administrative fees of € 25,00
Is it possible to limit liability in the event of damage? Immagine + Immagine -

The rental fee includes the vehicle damage charge (CDW) fee.

The CDW is not an insurance cover, but a conventional reduction of the customer’s responsibility for damages resulting from accidents, accidents or attempted thefts suffered by the car, as well as for theft and partial fire of the same, within the limits of an exemption that varies according to the group vehicle to which the vehicle belongs.

The customer’s responsibility can be conventionally reduced or eliminated altogether by subscribing the elimination / reduction portion of the damage charge (SKP).
What happens if I make a traffic offense? Immagine + Immagine -

The fine will be sent directly to the customer who is the holder of the rental contract on the day and at the precise moment in which the infraction occurred. The report relating to the violation will be sent to the customer by the competent authorities that have detected the infringement, and it is the responsibility of the customer to provide for payment in accordance with the law.
By Whom is the report sent? Immagine + Immagine -

The customer will receive an email from Italy Car Rent confirming the receipt of a ticket for a traffic violation committed during the rental. Subsequently, they will receive the original ticket directly from the competent Authorities at their residential address, to proceed with the payment of the fine within the indicated terms.
Who is responsible for fines issued during the rental period? Immagine + Immagine -

The customer, as the holder of the rental letter, is directly responsible for fines and/or any other charges resulting from traffic violations, non-payment of tolls and/or parking. Therefore, any fines received must be duly paid. The customer has the right to contest them, but this must be done directly to the authorities who served the ticket in the manner and within the terms specified in the ticket.
Administration fees Immagine + Immagine -
The customer who requests an invoice on behalf of a company, a self-employed professional with a VAT number, a cooperative, or an association, expressly declares that they are entering into this contract in the course of their professional or commercial activity, or in any case, for purposes strictly related to it  . In such cases, if traffic violations are committed by the driver, the rental company will charge an administrative fee of €60 for each fine notified by the Police (Art. 15 Terms and Conditions).
Credit card payment? Immagine + Immagine -

The credit card is required as a guarantee of the rental, so it is mandatory to present it at the agency when collecting the vehicle. The card must also be in the name of the person signing the rental letter. Payment can also be made by Bancomar or cash.
What is the credit card needed for? Immagine + Immagine -

The credit card is required as a guarantee for the rental, so it is mandatory to present it at the agency when picking up the vehicle. The card must also be in the name of the person signing the rental letter.
The deposit required as a guarantee on the credit card is a charge? Immagine + Immagine -

No, it’s not a charge. It is only a sum “blocked” on the credit card as a guarantee, upon collection of the vehicle.
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